Terms & Conditions

Delivery Policy:

We deliver to all areas within mainland Australia and Tasmania. We do not deliver internationally.

All orders are dispatched from our Brisbane, QLD warehouse and are delivered by Fastway Couriers, Couriers Please or Toll Ipec Road Transport.

Delivery Charges:

For wholesale customers we charge a standard flat rate fee of $18.00+ per delivery under $500.00+GST and redelivery Australia Wide. Orders over $500.00+GST receive free shipping.

Delivery Times:

Orders will be delivered to your nominated address between 9am and 5pm Monday to Friday, excluding Public Holidays.

All orders are dispatched within two business days. Delivery lead time will vary depending on your location.

Order Tracking:

Once your order has been sent from our Brisbane warehouse, we will send you a confirmation email which will include a tracking number. You will be able to track your order online by clicking one of the links below and entering your tracking number online:

http://fastway.com.au/courier-services/track-your-parcel

http://online.toll.com.au/trackandtrace/

https://www.couriersplease.com.au/tools/track

Delivery Acceptance:

If you have not received your parcel or pickup notification from your store within ten working days of ordering, or your parcel has arrived damaged, please contact us at sales@cutterbuck.com.au or call 07 3906 3900 between 8.00am and 4.30pm Monday to Friday AEST.

Returns:

You may return any unworn, unwashed and unused merchandise that was purchased through www.cutterbuck.com.au within 30 days of the date of purchase. Embroidered items are excluded. Merchandise must include all tags and be in its original, saleable condition.

Warranty Policy:

We stand behind the quality of our products and will gladly replace items that were delivered to you in damaged or defective condition within 12 months of the date of purchase. If you have received damaged or defective goods from Cutter & Buck Australia, please contact us immediately at sales@cutterbuck.com.au  07 3906 3900
We cover faulty workmanship or faulty materials. We do not cover normal wear and tear or misuse.

*If terms have previously been negotiated with Cutter & Buck Australia, please contact our sales team to confirm.